Terms & Conditions
Last updated: March 2026
1. Introduction
By accessing or using the AtaHealth website and services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services. These terms apply to all visitors, clients, and users of the website.
2. Services
AtaHealth provides personalized nutrition coaching led by a registered dietitian (legitimerad dietist). Our core offering is the 16-week Reset Program, available as Online (fully remote) or In Person (at The Health Clinic Stockholm, Kungstensgatan 2, 114 25 Stockholm). We also offer standalone Compass Sessions (60-minute 1:1 consultations). Online services are delivered via video calls, messaging, and the AtaHealth app. In Person services additionally include lab work, InBody body composition scans, and doctor consultations at the clinic.
3. Bookings & Cancellations
Appointments are booked through our online scheduling system. Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment. Late cancellations or no-shows may be charged the full session fee.
4. Pricing & Payment
All prices are in Swedish kronor (SEK). Payment is processed securely via Stripe. The Compass Session (1,590 SEK incl. VAT) is a one-time payment. The Reset Program (Online: 7,500 SEK, In Person: 13,500 SEK) can be paid in full upfront or split into 4 monthly installments. If you choose installments, your card is charged automatically each month. Once all installments are paid, the subscription ends automatically; no action is needed on your part. VAT: Reset Program (Online) and Compass Sessions include VAT (25%) when provided as friskvård. However, if the service is delivered as medical nutrition therapy for a specific diagnosis, it is classified as sjukvård (healthcare) and invoiced VAT-exempt. Reset Program (In Person) includes lab work, doctor consultations, and medical nutrition therapy classified as sjukvård, which are invoiced VAT-exempt. Friskvård: Reset Program (Online) may qualify for your employer's friskvårdsbidrag (wellness benefit) when used for preventive health purposes. AtaHealth accepts payment through Epassi, Benify, or direct invoice to your employer's HR department, subject to your employer's policies. For current pricing, see our Pricing page.
5. Cancellations & Refunds
(a) Compass Session: if you cancel at least 24 hours before the scheduled session, a full refund is issued. Once the session has taken place, no refund is given. (b) Reset Program (Online and In Person): all installments are committed upon enrollment. Payments already processed are non-refundable. If paying in installments, remaining payments will be charged automatically. The following exceptions apply: Fit guarantee: if you are not satisfied after the first session, you pay nothing and all charges will be fully reversed. Cooling-off period: in accordance with Swedish distance selling regulations (distansavtalslagen), you may cancel within 14 days of purchase if services have not yet begun. Once your plan has been delivered, this right no longer applies.
6. Nature of Services & Health Disclaimer
AtaHealth is run by a registered dietitian (legitimerad dietist). The nature of AtaHealth's services varies by program: (a) Reset Program (Online) and Compass Sessions are generally classified as friskvård (health promotion and preventative wellness), focusing on healthy eating habits, general well-being, and preventative nutrition. However, when these services are delivered as medical nutrition therapy for a specific diagnosis (e.g. diabetes, PCOS, or other diagnosed conditions), they are classified as sjukvård (healthcare) and invoiced VAT-exempt. (b) Reset Program (In Person) includes clinical components such as lab panels, doctor consultations, and medical nutrition therapy. These components are classified as sjukvård (healthcare) and are delivered in collaboration with licensed physicians at The Health Clinic Stockholm. Doctors may prescribe medication if clinically indicated based on your lab results. AtaHealth's dietitian coaching does not independently diagnose, treat, or cure any medical condition. You should always seek professional medical advice before making significant changes to your diet or lifestyle, particularly if you are managing an existing health condition, are pregnant or breastfeeding, or are taking medication. AtaHealth is not liable for any adverse effects resulting from the use of our recommendations.
7. In Person Services & Third-Party Providers
The Reset Program (In Person) is delivered in collaboration with The Health Clinic Stockholm. Lab work, InBody scans, and doctor consultations are performed by licensed professionals at the clinic. AtaHealth coordinates these services but is not responsible for medical decisions, diagnoses, or prescriptions made by the clinic's physicians. Any medical treatment or medication prescribed during doctor consultations is subject to the clinic's own terms and professional liability.
8. Intellectual Property
All content on this website, including text, graphics, logos, meal plans, and educational materials, is the property of AtaHealth and is protected by copyright laws. You may not reproduce, distribute, or use any content without prior written consent.
9. Limitation of Liability
AtaHealth shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website. Our total liability is limited to the amount paid by you for the specific service in question.
10. Privacy
We respect your privacy and handle personal data in accordance with the EU General Data Protection Regulation (GDPR). For details on how we collect, use, and protect your data, please refer to our Privacy Policy page.
11. Changes to Terms
AtaHealth reserves the right to update these Terms & Conditions at any time. Changes take effect upon publication on this page. Continued use of our services after changes constitutes acceptance of the revised terms.
12. Governing Law
These terms are governed by and construed in accordance with the laws of Sweden. Any disputes shall be resolved by the Swedish courts.
13. Contact
If you have questions about these terms, please contact us at info@atahealth.co.